Errors to Keep away from When Selecting Managed Microsoft 365 Providers

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15 March 2023

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Microsoft 365 is a strong platform that allows companies to streamline their operations, improve collaboration, and enhance productiveness. Nonetheless, managing Microsoft 365 might be difficult, and never each enterprise has the assets and experience to deal with it in-house. That’s the place a managed service provider is available in.

An MSP is a third-party firm that gives a spread of companies to handle your Microsoft 365 surroundings. These companies can embrace migration, implementation, monitoring, safety, and upkeep. Nonetheless, not all service suppliers are created equal, and selecting the flawed one might be expensive and disruptive to what you are promoting. On this article, we’ll discover the highest 5 errors to keep away from when selecting a Microsoft 365 managed service supplier.

Not Contemplating the Supplier’s Experience and Expertise

Microsoft 365 is a fancy platform, and managing it requires experience and expertise. When selecting a managed service supplier, it’s essential to evaluate the supplier’s degree of experience and expertise with the platform. You need to search for a supplier that has a deep understanding of M365 and a observe document of profitable implementations and administration.

You possibly can consider a supplier’s experience and expertise by taking a look at their certifications, case research, and buyer references. Microsoft affords a number of certifications for its services, and a supplier that holds certifications in workplace 365 demonstrates their dedication to staying updated with the newest applied sciences and greatest practices.

Moreover, you may ask the supplier for case research and buyer references to see how they’ve helped different companies with their Microsoft 365 surroundings. This info will provide you with an concept of how the supplier works and whether or not they have the mandatory expertise to handle your Microsoft 365 surroundings.

Failing to Consider the Supplier’s Service Degree Agreements (SLAs)

Service level agreements (SLAs) are an important a part of any managed service supplier contract. SLAs outline the extent of service you may count on from the supplier and set up the metrics used to measure their efficiency. Failing to judge the supplier’s SLAs can result in misunderstandings and disappointment down the street.

When evaluating a Microsoft 365 managed service supplier, you need to pay shut consideration to their SLAs. Search for SLAs that present clear and measurable metrics for response time, uptime, and determination occasions. You also needs to make sure that the SLAs are life like and achievable.

Along with evaluating the SLAs, you also needs to evaluation the supplier’s incident administration and escalation processes. These processes needs to be clearly outlined and documented, and you need to perceive how incidents shall be reported, tracked, and resolved.

Overlooking Safety and Compliance Necessities

Safety and compliance are crucial concerns for any enterprise that makes use of Microsoft 365. When selecting an MSP, it’s vital to make sure that the supplier has the mandatory experience and instruments to handle safety and compliance necessities.

You need to search for a supplier that has expertise with safety and compliance requirements, like ISO licensed. The supplier also needs to have expertise with Microsoft’s safety and compliance instruments, resembling Microsoft Defender and Azure Data Safety.

It’s additionally important to know the supplier’s safety and compliance processes and the way they are going to maintain your knowledge safe. You need to ask the supplier about their safety insurance policies, entry controls, and knowledge backup and restoration processes.

Selecting a Supplier Based mostly on Worth Alone

Selecting a Microsoft 365 MSP primarily based on value alone could be a expensive mistake. Whereas value is an important consideration, it shouldn’t be the one issue you think about when selecting a supplier.

Low-priced suppliers might lack the mandatory experience and expertise to handle your Microsoft 365 surroundings successfully. They might additionally lack the instruments and assets wanted to offer high-quality service. It’s vital to decide on a supplier that gives a steadiness of high quality and worth.

When evaluating suppliers, you need to examine the companies they provide and their pricing fashions. Search for suppliers that provide clear pricing with no hidden charges or fees. You also needs to consider the supplier’s contract phrases and termination clauses to make sure that you could simply terminate the settlement if needed.

It’s additionally vital to think about the supplier’s scalability and suppleness. As what you are promoting grows and evolves, your Microsoft 365 surroundings might want to adapt. Search for suppliers that provide versatile service plans that may accommodate your altering wants.

Ignoring the Supplier’s Buyer Assist and Communication

Buyer assist and communication are essential components in selecting a managed service supplier. You want a supplier that’s responsive and gives clear and well timed communication.

When evaluating a supplier, you need to ask about their buyer assist processes and repair degree agreements. Search for suppliers that provide 24/7 assist and have a devoted assist group. You also needs to consider the supplier’s communication channels, resembling e mail, cellphone, and chat, to make sure that you could simply attain them while you want help.

Moreover, you need to assess the supplier’s communication and reporting processes. Search for suppliers that present common standing updates and stories on the efficiency of your Workplace 365 surroundings.


Selecting a managed Microsoft 365 service supplier is a crucial resolution that requires cautious consideration. By avoiding these widespread errors, you will discover a supplier that meets what you are promoting’s wants and helps you get essentially the most out of your Microsoft 365 surroundings. Bear in mind to judge the supplier’s experience and expertise, service degree agreements, safety and compliance, pricing, and buyer assist and communication earlier than making your resolution. With the precise supplier, you may make sure that your Microsoft 365 surroundings is safe, dependable, and optimized for what you are promoting’s wants.

At Star Information, we’ve a reliable employees of managed service specialists ready to deal with every part out of your Microsoft 365 necessities. get in contact with us to learn the way we will help.