Learn how to use Apple’s ‘Store with a Specialist over Video’ to purchase an iPhone

Shopping on Apple's website with a video specialist.


Is Apple taking the hybrid period of labor too significantly? Simply kidding. The corporate not too long ago introduced a brand new net service known as Store with a Specialist over Video. The online-exclusive service, solely obtainable within the U.S. and free to make use of, permits customers to begin a one-way video name with a retail workforce member to hunt shopping for recommendation, inquire about service offers, and in the end make a purchase order. You can see the specialist and their shared display as they stroll you thru the commerce platform, however they will not have the ability to see you.

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“With Store with a Specialist over Video, our workforce members are excited to attach with prospects and supply distinctive service as they find out about which iPhone most accurately fits them,” mentioned Karen Rasmussen, Apple’s head of Retail On-line, in a Tuesday press launch. Given what number of fashions of the iPhone Apple at the moment sells on its web site — and there at the moment are extra colours than ever — the brand new guide service ought to profit prospects experiencing shopping for confusion and might’t journey to a neighborhood Apple retailer. 

For those who’re all in favour of utilizing Store with a Specialist over Video, here is the way it works.

Learn how to use Store with a Specialist over Video

Store with a Specialist over Video is at the moment restricted to Apple’s iPhone part. Plans for growth are up within the air however will doubtless rely on how profitable this gentle launch is.

To seek out the service, you may wish to hover over “iPhone” on the highest navigation bar and click on on “Store iPhone.”

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You are in the precise place in case you see a carousel of various iPhone fashions and related companies under it.

A screenshot showing the Shop iPhone option on the navigation bar.

June Wan/ZDNET

Scroll right down to the purchasing guides row and click on on the “Store with a Specialist over video” card. You will be directed to an Ask Apple portal, with the choice to begin a session with an iPhone specialist. Be aware that the service is on the market through the enterprise hours of seven a.m to 7 p.m PT.

Beginning the session will immediate your browser to permit the web site to entry your microphone. This will probably be adopted by an “A Specialist will probably be with you shortly” display. Merely wait till you are on the entrance of the queue or click on “Finish name” to go away.

Using the Shop with a Specialist feature to shop iPhones.

Here is what the video session will appear like.



What can the specialist assist me with?

In line with Apple, specialists will have the ability to stroll you thru the variations between iPhone fashions, service offers and connectivity, the best way to swap information throughout units, and fee choices like financing.

What if I lose connection throughout a session?

For those who lose connection or by chance click on out of a video session, you may have to begin a brand new session and rejoin the queue.

Why cannot I begin a session?

There are two causes for a session to not begin: You are utilizing the service after enterprise hours (7 a.m to 7 p.m PT) or there is a excessive name quantity and specialists are serving to prospects forward of you. In each circumstances, your finest guess is to attend.