06 March 2023
A number one South African MSP who catered to native African companies and wanted to rapidly ramp up their assist groups throughout Covid after they had a big inflow of recent purchasers.
The consumer wished to ramp up their groups with a 24×5 assist group with skilled abilities in Microsoft 365 rapidly who’ve expertise in Workplace apps, Home windows Servers, Azure infrastructure monitoring, Trade On-line, Lively Listing, SharePoint, Groups, and Admin Middle administration. The consumer was on a crucial path to setup the group in lower than 1 week.
The consumer wished to have the sources to be interviewed, ramped up, and onboarded in 1 week. The consumer’s interview course of was severely stringent and wanted a deep understanding of enterprise processes and assist system understanding. Moreover, the consumer wanted groups with expertise in a number of applied sciences together with Veeam, Jira, Datto, and Migration instruments corresponding to ShareGate and Mover. Additional, the consumer was ISO 27001 licensed and required their vendor to satisfy the necessities for his or her buyer’s safety.
Star Data is a ISO 27001: 2013 licensed group with its experience in establishing digital groups with licensed and extremely skilled distant builders helped the corporate to construct a group of full-time distant sources to assist consumer’s 24×5 assist necessities.
Star Data organized sources for Microsoft applied sciences and rapidly ramped up on further applied sciences together with JIRA and Datto and had your entire group onboard inside 5 working days. This enabled the consumer to deal with over 300 tickets a day with a seamless end-user expertise together with throughout off-working hours.
Additional, Star Data supported the consumer with a devoted account supervisor that ensured the sleek cohesion of Star Data’s distant group to mix in with the consumer’s group tradition. Thus, Star Data grew to become an prolonged arm and the consumer was capable of efficiently arrange their offshore improvement middle inside a really quick time frame below the focused finances.